Troubleshooting
Connection Issues
Section titled “Connection Issues”Database Won’t Connect
Section titled “Database Won’t Connect”Check credentials
Verify your username, password, and host are correct.
Test network access
Ensure you can reach the database server from your machine.
Check firewall rules
Some databases require specific ports to be open.
API Key Errors
Section titled “API Key Errors”If you see “Invalid API Key” errors:
- Verify the key hasn’t expired
- Check for extra spaces when copying
- Ensure you’re using the correct key type (production vs test)
Performance Issues
Section titled “Performance Issues”Slow Queries
Section titled “Slow Queries”| Symptom | Solution |
|---|---|
| Query takes forever | Add a LIMIT clause |
| App freezes | Reduce result set size |
| High memory usage | Close unused tabs |
App Crashes
Section titled “App Crashes”Update to latest version
Many crashes are fixed in newer releases.
Clear cache
Go to Settings > Advanced > Clear Cache.
Check logs
Find logs in Help > Show Logs.
Getting Help
Section titled “Getting Help”If you’re still stuck:
- Search the FAQ
- Check GitHub Issues
- Contact support at help@probably.dev